Terms and Conditions

When consulting or requesting services with Bridge Creations you are accepting the ACCC law to agree with the terms and conditions between two or more parties

1. Attendance

For unforeseen reasons to cancel or reschedule your consultations, you must give us 3 hours notice
- All consultations have a minimum 24 hours scheduled time to provide a reasonable period of cancellation or rescheduling
- All cancellations are conducted through email which allows 24/7 communication between staff and customers
If in-person, the customer must arrive before the scheduled time
- Any unexpected late arrivals must be accompanied by communication to the staff of Bridge Creations
If online, the customer must arrive on time for the scheduled consultation
- Staff members may arrive late due to unexpected office reasons (Accompanying visitors, deliveries, co-worker interaction, fixing equipment etc.)
- Staff members aim to arrive at the designated time ASAP if any delay causes occur
If a customer does not cancel the consultation within 3 hours of the scheduled time or does not attend without notice, a $19 will incur
- The customer will receive an email from a staff advising of the situation and must pay
- The customer must decide to cancel altogether or reschedule for another time
For online calls, the customer is responsible for connections such as computer access, internet connection, online call link access, email access
For in-person meetings, the customer is responsible for travel, and awareness of road closures or accidents
If unexpected events that affect attendance occur during or within 3 hours of the scheduled time, the customer can cancel or reschedule for free with proof (See below);
- Late internet outage (Internet provider)House, power or electrical damage (Landlord/Insurance provider)Item theft or hack (Report from police)Illness (Referral from a doctor/counsellor/provider)
  - Includes family members (childbirth, injury, sickness)
- Vehicle or road accident (Road closures proof/Insurance report)
- Proof includes:
  - Photo evidence: Must be accompanied by extra proof from the provider below
  - Report: Must include business elements (watermarks, logos, contact details etc)
  - Letter: Must include business elements (watermarks, logos, contact details etc)
  - Email: Must include business elements (watermarks, logos, contact details etc)
  - Report: Must be a valid national/state/city service (e.g. City Services – ACT Roads)
Any false/invalid proof will lead to paying the $19 fee mentioned above
If the staff of Bridge Creations cannot interact during a customer‘s scheduled consultation, the customer is entitled to a free cancellation or rescheduling
- Hazards – Dangerous acts that threaten the safety of the staff and customers (Riots, protests, nearby violence, robberies, trespassers)
- Electricity – Unexpected power issues that affect the usage of electronic devices (Power outages, blackouts, computer viruses, hackers, internet maintenance)
- Pandemics – Health-spreading illnesses that threaten the safety of staff and customers (Transferable Illnesses, contagious diseases, infectious sicknesses)
- Natural disasters – Dangerous environment that threatens the safety of the staff and customers (Floods, fires, earthquakes, hurricanes, severe storms)
- Stolen or damaged equipment – Unexpected robbery that threatens the safety of the staff and customer, as well as the staff’s capability to conduct business operations (computer calls, receive online payments)

2. Duration and Service

Demo meetings consist of presenting the services of Bridge Creations and advice to assist with the graphic design inquiry
- The 30 minutes present the service of Bridge Creations and guidelines to move forward on the design inquiry
- Bridge Creations will suggest a consultation if wishing to further discuss any graphic design work
- Customers are suggested to book demos once to understand the offerings of Bridge Creations and how our services assist your design idea
Customers scheduling are suggested to book a demo call for quick advice and provide a follow-up email to ensure the forward direction of their graphic design inquiry
If a customer is inquiring further about a design idea, developing design or soon-to-launch design, the customer must pay for consultation services following their call
- All consultations delve into commencing a graphic design inquiry, analysing the progress of graphic design work, or evaluating graphic design that will soon launch
Demo calls only last 30 minutes, once the scheduled time expires, the meeting must conclude
Paid consultations last 60 minutes, once the scheduled time expires, the meeting must conclude
- The 60 minutes allow time to explore the idea, potential outcomes, design effectiveness and refinement suggestions
- It is suggested the customer prepares the material to present to the staff of Bridge Creations
If requiring further information, the customer may book a follow-up meeting or send information via email
- Emails can only be for quick advice, higher detailed inquiries require consultations
Consultations cannot go past the designated time to accommodate for other customer inquiries and staff tasks

3. Staff Interaction

You are accepting the Australian Law of Refused Services if any interaction occurs

During staff interaction (in-person, phone, letters, email, or online call), there is to be no abusive, intimating, or threatening acts made to any staff members
If any acts occur, the customer must leave the online call or office premises
Any acts will lead to considering any future interaction with the service of Bridge Creations
- If allowed, the customer is permitted to be provided services with Bridge Creations, on condition that there are no repeated acts in the future
  - Any future repeats will result in an immediate refusal of services with
- Bridge Creations or calling law enforcement personnel If refused, the customer is suspended for a period and cannot be provided with the services from Bridge Creations
  - Any further interaction within company premises within the period will result in the immediate departure or calling law enforcement personnel
- If refused, the customer is suspended indefinitely and cannot be provided with the services, communication, or interaction with Bridge Creations
  - Any further interaction (online, verbal, written or physical) within the company will result in the immediate departure or calling law enforcement personnel
Any threats, harm or abuse will result in an immediate refusal of services, immediate departure of premises or calling law enforcement personnel
Any property or equipment damage will result in covering the costs or calling law enforcement personnel
Any property or equipment theft will result in covering the costs or calling law enforcement personnel
Any further actions (calls, emails, stalking, hate mail, threats) during or after the suspension will result in immediate law enforcement personnel reporting
Any refused rejection during or after the suspension will result in immediate law enforcement personnel reporting

4. Service review

Customers can formally review services through online feedback forums
- Reviews are monitored to ensure the future development of services
- Any form of harassing, swearing, or degrading language will result in complete refusal of review monitoring about provided services
- Any form of language will face sanctions in section 3
Reviews are not mandatory and are entirely decided by the customer
Customers are to provide contact details to review services through online feedback forums
- By providing details, you confirm that the Bridge Creations staff can contact the customer regarding reviews and feedback
There are to be no forms of harassing, insulting, aggressive, abusive, destructive, or intimidating language when reviewing services
While the staff understand the frustration of errors, customers are under no obligation to provide hate mail, threats or abuse regarding errors, faults or inaccuracies
- Bridge Creations will review any errors to ensure the improvement of tasks and avoid repeat errors in the future
Only constructive language is allowed if a level of service was provided
- The form of language ensures an ethical connection with customers, supportive improvement of services and positive well-being of staff

5. Personal Information and Privacy

Bridge Creations abides by the Customer Information Australian Law of protecting personal information

Customers are to provide their phone number and email address for communication requirements only (phone calls, emails, payments, quotes etc.)
The staff will only use the information for office operation requirements
Customers are required to enter bank or card details for payments of services
Customers are to pay immediately following their consultation or to receive their design work
- The customer must pay before leaving the premises for in-person interactions
- It is the customer’s responsibility if they decide to save bank detail systems via online net browsers (remember card number, name etc.)
- It is the customer’s responsibility to ensure credit card or bank access is protected during payment
- It is the customer’s responsibility to have a viable account to pay for services
- The staff ensure the detail is protected from theft, misuse, interference loss, unauthorised access, modification, or disclosure
Payments and invoices of Bridge Creations are operated with established banks and accounting software
All payments are online through bank transfers or electronic payment
Customers are responsible to ensure entering the correct card details and bank payment transfers for payments
- It is suggested to copy and paste the Account Name, BSB number and Account Number to avoid incorrect details
All contact between staff and customers will be confidential, accidentally sent emails are to be deleted or advise staff to cease sending emails

6. Design Work

Customers can provide inquiries via emails, phone calls or demo calls
Customers must provide their required platforms to source quotes and payments
Customers are provided with a quote and Bridge Creations are open to discussing the price if not suitable, provided that the agreed price is a reasonable cost
Customers are provided with 3 free iterations, any further timely iterations will incur additional fees
Customers must understand that design is an iterative process and errors may sadly occur
- Any identified errors, require constructive feedback to ensure progression that an updated design is provided to better address the customer’s needs
Customers must accept the quote to proceed development of the graphic design work
Customers are responsible for providing images in vector format (AI and EPS editable images) for branding or promotional purposes
Any long revisions will result in additional fees:
- Logo tracing
- Artwork replication
- Timely iterations
- Customers must consider the additional time to develop the design work
Customers with produced requirements must pay and cover the set-up (printing, manufacturing etc.)
Customers paying for invoices must be aware that the final cost differs from the provided quote if the previous two sections occur (tracing images, extra revisions and production)
Customers are to pay for their work before being provided with the final designs